Director Chopras Prepared Remarks at Money 20 20

And there was no way to avoid the fee, like processing fees for concert tickets or like resort fees. When you think you’re paying one price to book a hotel, you only find out after checking out that there’s a “resort fee” you never heard about that’s added to your bill. We will be developing requirements to limit misuse and abuse of personal financial data, as well as frauds and scams. A common point of concern across jurisdictions around the world is how unscrupulous actors will look to harvest and hoard consumer financial data as it increases in scale. For example, even when large institutions that share personal data with their customers use APIs, there is no guarantee those institutions don’t play games on availability, latency, and critical data points, like price.

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For instance, individuals who want to switch providers will be able to transfer their account history to a new company, so they don’t have to start over if they are unsatisfied with the service provided by an incumbent firm. If successful, it will also reduce the ability for incumbents to build moats and for middlemen to serve as gatekeepers. It will provide big advantages to those who provide the best products, service quality, and rates. And, by the way, I’m going to be working very hard to make sure that oil companies pass on the reduction in the price of a barrel of oil to the pump.

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And, as for companies looking to draw in new customers – when consumers authorize transfers of their personal financial data, new providers will be able to treat them as if they have been long-time customers. Because of the authorized data, companies will immediately know the products and services that could best fit their new customers’ needs. Third, there would be more switching and incentives for better service. In an open and competitive market, it is easy for individuals to fire, or walk away from, their financial provider for whatever reason.

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Financial regulators have largely complied with what dominant incumbents desire by writing complicated rules to fit existing business models. Much of it involves financial institutions handing consumers a lot of fine print that they may not even read, like those financial privacy notices companies send. Today, I want to start off by talking a bit about the CFPB’s new approach to regulation. Then, I will describe what some of the features of a more open and competitive market would look like, along with where individual consumers and new firms will have more leverage and opportunities. I’ll then outline some details about where we are headed, as well as what we are hoping to avoid.

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Before issuing a proposed rule, the CFPB must convene a panel of small businesses that represent their markets to provide input on our proposals. This week, we will be publicly releasing a discussion guide that small firms can weigh in on. Finally, financial companies can find new ways to underwrite and score with less bias.

Microsoft is building an Xbox mobile gaming store to take on Apple and Google

Decades before, the so-called Carterfone rules ensured that new devices could be interoperable with AT&T’s network, through standardized jacks and plugs, even if produced by third parties. In a graph posted at Microsoft’s Activision Blizzard acquisition site, the company depicts the entire gaming market as worth $165 billion in 2020, with consoles making up $33 billion , PCs at $40 billion , and mobile gaming at $85 billion . There are tens of billions of dollars in other junk fees across the economy, and I’ve directed my administration to reduce or eliminate them. Today’s actions are going to save consumers more than $1 billion each year. And that’s a lot of money back in people’s pockets.

And what I’m going to be coming back to you with, as an example — I don’t know if I’m going to do it from the podium or a release — but take an average family who’s going to go visit their mother or father for Thanksgiving. What — what’s the — what’s the charge if they’re going to come home from school? It doesn’t add up to billions for the individual but it adds up to two, three, four hundred bucks for average families. Likewise, nascent firms would be able to use data permissioned by consumers to improve upon and customize, to provide greater access, and to develop products and services. Under the current regime, nascent firms often find themselves in the position of needing to curry favor with big market players. A competitive market would also lead to unbundling where companies compete on individual products, rather than relying on captive customers or cross-selling scams.

When markets aren’t competitive, we feel that we need to buy additional services from a provider we already worked with. But with more seamless integration, this will give us all more choice. Specifically, we expect that the public will gain more bargaining leverage once data holding companies must share authorized consumer data with authorized third parties. And, this will lead to more shopping by consumers both because they have the leverage to walk away and because they will have access to more tailored products and services. The provisions provide for personal financial data rights for Americans, but would only have teeth after the CFPB defined the specifics through rules.

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Around the world and here at home, financial services are slowly moving toward open banking and open finance. A more decentralized and neutral consumer financial market structure has the potential to reshape how companies compete in the sphere. However, a big potential stumbling block for Microsoft’s mobile gaming ambitions could be its control of Call of Duty on both mobile and console. Microsoft has seen success with Xbox Game Pass, and it has made it clear it wants to bring Activision games to the service. Regulators are now weighing how this would impact competition. And in addition to taking action today to restrict two particularly egregious types of banking fees, my administration has pushed banks to reduce the fees they charge for consumers across the board.

Our rule will facilitate third party companies that offer services to make switching recurring payments easier. One of the key things I’ve asked the council to take on was the unfair hidden fees known as “junk fees” that are taking real money — real money out of your pockets — real money out of the pockets of American families. Things like, as been mentioned, surprise banking overdraft fees, excessive credit card late fees, hidden hotel booking fees, or those huge termination charges to stop you from switching cable and Internet plans to a better deal. Surprise charges that companies sneak into bills because they can. But it’s — I just think that one of the things that I think frustrates the American people is they know the world is in a bit of disarray. They know that Putin’s war has imposed an awful lot of strains on Europe and the rest of the world and the United States, everything from him blocking grain shipments to oil.

I’ll close by discussing the timeline and next steps to get this done. The CMA and other regulators now have the unenviable task of untangling these arguments between Sony and Microsoft and figuring out exactly how this deal could harm consumers or competition. And we’re working to lower prices and increase competition across the whole economy. Because when companies compete, products get better, prices go down, wages go up.

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